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Residential

Telco - Overview


Watch more. Talk more. Browse more. Get connected fast with a range of plans to suit every home and lifestyle. Enjoy more ways to stay connected with Active Utilities.

  • With Active Utilities – customers enjoy fast professional service, reliability and connectivity when you need it.
  • A convenient single bill for all your Active Utilities services
  • Online account management with access to current and past billing details
  • Responsive and personalised customer care without hassle
  • 24/7 helpdesk support
  • State of the art technology
  • Practical monthly billing to help plan your budget, including versatile payment options
  • Competitive rates without the need for bundling telecommunications into a restrictive long-term contract
  • Enjoy the benefits of advanced telecommunications and exceptional service at a reasonable price.

Telco - Phone


Active Utilities internet plans come with the option to upgrade your package to include phone services. With this addition you’ll enjoy:

  • Unlimited Local Calling,
  • Unlimited National Calls,
  • $0.03 per min to Australian Mobiles,
  • 120 mins free talk time to 30 pre-selected countries,
  • Competitive International Call Rates,
  • Switch and keep your existing number,
  • Bring your own handset or visit our support page for our recommendations,
  • Support when you need it.

Telco - NBN

Active Utilities High Speed  NBN service available at eligible sites not fitted with a private Telco Network.

  • Value for money – Active Utilities High Speed Broadband service offers great value, so you’ll pay less to enjoy a faster experience.
  • Reliable Network –You’ll be able to rely on a stable and secure service. You can also rest assured that we are available 24/7 for any faults or issues with your service.
  • Flat out speed – For consistently fast speeds to match the pace of your life, Active Utilities is the answer. Uploading pictures, downloading movies and songs—it all happens quickly and smoothly, just as it should!
  • Can be delivered over NBN Fibre (FTTP), VDSL (FTTN/B) and Fixed Wireless (FW) platforms.

Learn more about minimum typical evening speeds below and potential service impacting factors to consider when selected any plan.

Service Speed

Telco - Private Networks

Why Active Utilities is your ideal Super-Fast Internet & Phone provider when you live in an apartment or estate:

  • Value for money – Active Utilities High Speed Broadband & Phone service offers great value, so you’ll pay less to enjoy a faster experience.
  • Reliable Network –You can rely on a stable and secure service. You can also rest assured that we are available 24/7 for any faults or issues with your service.
  • Flat out speed – For consistently fast internet speeds to match the pace of your life, Active Utilities is your answer. With speeds up to 100Mbps, uploading pictures, downloading movies and songs all happens quickly and smoothly— just as it should!

View Plans

Important note: Active Utilities Private Network Services are only available to customers who are located within certain buildings or estates connected via LBNCo. The services provided in these environments are in no way related to NBN.

Learn more about minimum typical evening speeds below and potential service impacting factors to consider when selected any plan.

Service Speed

Telco - Hardware


The Active Utilities modem is designed to get your internet active sooner, faster and safer with the latest Netcomm NF18ACV dual band modem/router.

NBN AND UFB COMPLIANT

Featuring VDSL2/ADSL2 technologies as well as a Gigabit WAN port, the NF18ACV is a 3-in-1 gateway that provides access to ADSL networks, VDSL and all nbn and UFB fibre network options: FTTN, FTTB, FTTH.

TRIPLE PLAY SERVICES

The NF18ACV is a triple play services enabler that supports the transmission of high-speed data, multi HD/UHD IPTV and over the top video streaming, VoIP feature for HD quality voice calls with the capacity to connect 2 phones.

ENHANCED WIRELESS EXPERIENCE

The NF18ACV gateway embeds the 802.11 AC WiFi standard for powerful access point and HD video grade wireless capabilities. It allows both 2.4GHz and 5GHz bands to work concurrently, ensuring interoperability with all wireless equipment in the house.

The NF18ACV is equipped with 3 x 3 MIMO internal antennas to provide optimum reception while offering a powerful signal throughout the home. Create an ultra-fast 1600 Mbps1 WiFi home network and connect a multitude of wireless devices such as smart TVs, set top boxes, laptops, tablets, computers, NAS, smart phones and gaming consoles with upgraded coverage and performance.

MEDIA SHARING

Connect a USB device to the NF18ACV gateway, access and share all A/V media and file content with all of the connected devices in the house in real time. The NF18ACV becomes the media hub of the house using DLNA/UPnP standard and enhanced wireless capabilities to create a reliable high-speed home network.

  • Fully featured VDSL2 / ADSL2+ gateway
  • 4 x Gigabit Ethernet 10/100/1000 LAN ports
  • nbn and UFB ready – ultra-fast connection to nbn and UFB fibre network – 1 x 10/100/1000 Gigabit Ethernet WAN port
  • VoIP feature for HD quality voice calls – connect up to 2 telephones
  • Next generation WiFi 802.11 AC1600, dual band concurrent, for multiple high-speed wireless connections
  • 2x WPS push buttons for the quick and easy connection of wireless devices on both 2.4GHz and 5GHz bands
  • Access and share media and file content across the wireless home network
  • 1 x USB 2.0

Backed by Support

Your Active Utilities Modem is backed by the Netcomm 1 Year Warranty you can register your device to get an additional 1 Year Warranty below.

Warranty Extension

Telco - Installation


Self Install – Free

Our easy Self Install guide makes installation a breeze. Alternatively call our support team for support.

Technician Install – Fee for Service

Prefer a professional install? Give us a call and we’ll send a technician. Our pricing is fair and dependent on the type of issue you are having. If the service issue is deemed to be a carrier fault there is no charge for the call out. If the issue is within your premises our standard call out fee is $209 (inc. GST) for the first hour and then $66 (inc. GST) per half hour block.

Electricity - Overview


Whether you’re moving home or shopping around for utility services, there’s no need to compromise.  We provide residential and business electricity installation services at a price and reliability you need along with the convenience and care.

Active Utilities customers enjoy fast professional service, reliability and connectivity when you need it:

  • Discounted rates through our bulk buying ability for multi-tenanted properties.
  • Electricity generated from clean, renewable resources like wind or solar.  Simply select 100%, 50%, or 25% as a proportion of your overall use and we’ll do the rest.
  • A convenient single bill for all Active Utilities services.
  • Online account management with access to current and past billing details.
  • Responsive and personalised customer care without hassle.
  • Express connection and disconnection.
  • 24/7 helpdesk support.
  • State of the art technology.
  • Practical monthly billing to help plan your budget, including versatile payment options.
  • Competitive rates without the need for lock-in contracts.

 Active Utilities Power services are only available in selected locations that form part of our Embedded Network portfolio. Please use the site code provided when signing up for our service.

Electricity - Hardware


Our Smart Meters take the guesswork out of billing with real-time information on your energy consumption.

Electricity - Installation


The great thing about our embedded electricity networks is that metering and services are typically pre provisioned to your tenancy. Should you require a new service that isn’t connected, we will connect you within a realistic timeframe unlike other normal providers.

Electricity - Pricing Schedule

It is important to understand all cost’s associated with your Electricity service outside of the normal Supply and Network charges. Please take the time to review our pricing schedule for all additional fee’s and services applicable.

 

Pricing Schedule

Water - Overview


Clean running water, connected when you need it! With the newly anticipated introduction of our smart meters, you’ll soon get real-time information on your water usage. Better manage your consumption through better technology.

Active Utilities customers enjoy fast professional service, reliability and connectivity when you need it:

  • Discounted rates through our bulk buying ability for multi-tenanted properties
  • A convenient single bill for all Active Utilities services
  • Online account management with access to current and past billing details
  • Responsive and personalised customer care without hassle
  • Express connection and disconnection
  • 24/7 helpdesk support
  • State of the art technology
  • Practical monthly billing to help plan your budget, including versatile payment options
  • Competitive rates without the need for lock-in contracts

Water - Hardware


water-hardware

We are moving into a new age with water metering in Australia. While currently we can remotely read our water meters via the pulse output that each litre of water provides, the future of smart metering is just around the corner.

Smart meters will provide data that enable customers to make choices about how much water they use by taking the guesswork out of billing with real-time information on your water consumption.

Water - Installation


The great thing about our bulk hot water networks is that metering and services are pre provisioned to your tenancy. Should you require a change to your existing service, we will connect you within a realistic timeframe unlike other normal providers.

Get connected now.

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