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Website Policy

This website is operated by Active Utilities Pty Ltd ACN 116 498 803. When we use the words “we”, “our” or “us”, we are referring to Active Utilities.

  • Your use of this website is subject to these terms of use;
  • our Privacy Policy, which you can read here; and
  • and any other terms, conditions, notices or disclaimers displayed on the website.

Together, these are called the “applicable terms”.

By using this website you are deemed to have accepted the applicable terms and agree to be bound by them.

Changes to the applicable terms.

We may change the applicable terms from time to time by publishing an updated version, or a notice of an updated version, on this website. If you use this website after we have posted updated terms, you will be deemed to have accepted those terms.

Your use of this website

Registration may be required to access

You may need to register with us, in order to access some parts of this website. When you register, it is a good idea to keep your registration details confidential because you will be responsible for any access to the website using your registration details, even if the access is by another person.

Unsolicited communications

You must not use this website to obtain any data or information if it is for the purpose of sending unsolicited emails, or other unsolicited communications, to any other person.

No automated access

You must not use any robot or spider or any other automated process to access or copy any part of this website or any of its contents.

No interference with this website

You must not transmit any virus or other information or material to or via this website, or otherwise use the site in a way that:

  • tampers with, hinders the operation of, or makes unauthorised modifications to this website;
  • prevents any other user from using or enjoying this website;

You also must not permit or enable another person to do any of those things.

No unlawful, infringing or offensive posts, comments or other activity

You must not post or transmit any information or material to or via this website, or otherwise use this website for any activity that:

  • defames, harasses, threatens, menaces or offends any person;
  • contains obscene, indecent, inflammatory or pornographic material or material that could give rise to civil or criminal proceedings; or
  • otherwise breaches any laws or regulations, infringes a third party’s rights or privacy or is contrary to any relevant standards or codes.

You also must not permit or enable another person to do any of those things.

No obligation to resolve disputes

We do not have an obligation to resolve disputes between you and other users of this website.

We may suspend or terminate your access

We may restrict or suspend your use of this website or ban you from the site altogether, if we believe you have contravened the applicable terms in any way.

When we exercise these rights, our decision is final, and we will not be obliged to provide you with reasons, or correspond with you further about our decision.

Your posts and comments

Posts and comments

It is up to you to make sure that your posts and comments do not infringe anyone’s rights (including the intellectual property rights of any third parties) and that you have obtained all necessary consents or licences to any third party material that you include in your posts.

You must not post or provide links to any prohibited, unlawful or inappropriate material, such as posts that are defamatory, threatening or offensive.

Our rights in your content

You grant us a non-exclusive, royalty-free, perpetual and irrevocable licence (including the right to sub-license) to use, reproduce, adapt, modify and communicate to the public your posts and comments and any other information you make available on this website.

If we suspend or ban you, or if you stop using this website, the licence that you grant us under these terms of use continues in accordance with these terms of use. We may choose to amend or remove your username from any posts or comments, or remove your posts or comments altogether, at our discretion.

We may contact you for comments

We may contact you to provide comments about your posts or comments.


Links to third party sites

From time to time we may post content on this website which may contain links to third party websites. We do not approve or endorse those third party websites and if you incur any loss due to these websites, we will not have any liability to you.

Linking to this website

You may create a link to the front page of this website if you like, but you must not:

  • create links to specific pages (known as “deep linking”);
  • display any page of this website within a frame or in a distorted or altered form;
  • create any link to this website on any site unless that site conforms to accepted standards of public decency and good taste, does not expose us to any risk of liability under any criminal or civil law (including liability arising from the infringement of a third party’s rights) and does not disparage us or our goods or services; or
  • create or use any link in any way that represents or implies falsely, deceptively or confusingly that we sponsor, endorse or are affiliated with or related to any third party (including you) or product, or that you are providing, or are the source of any goods or services that we provide.

We may withdraw linking permission by giving you notice or by updating these terms of use.

Intellectual Property

Your content

If you submit, post, transmit or otherwise make any material available via this website (“your content”):

  • you grant to us a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable licence to use, reproduce, modify, adapt, publish or communicate to the public your content for the reasonable purposes of our business;
  • You grant us the right to sub-license those rights to others;
  • you consent to any act or omission that would otherwise infringe any of your rights (including your moral rights) in your content; and
  • you warrant that you have the right to grant the above licence, that our exercise of the licence rights above will not infringe the intellectual property rights of any person, and that your content is not defamatory and does not breach any law.
  • While we may monitor or review your content, we are not obliged to do so. We may also remove, alter or take down any of your content at any time.

Our content

We own or license all copyright and other intellectual property rights relating to this website (including the software, design, text, graphics and the selection and layout of the site). The copyright is protected by the laws of Australia and other countries.

You are authorised to view this website and its contents using your web browser or, when you are specifically invited to do so, to share certain content on social media. But you must not otherwise reproduce, transmit (including broadcast), communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the site, including audio and video excerpts, unless it is permitted by statute or you have our prior written consent.

Our trade marks

This website includes registered trademarks and trademarks which are the subject of pending applications or which are otherwise protected by law. These include the word Active Utilities, and the Active Utilities Logo.

You may not use any of these trademarks, the names ‘Active Utilities Pty Ltd’, or ‘Activenet’ or the name of any of our related companies unless you have our prior written consent.

Illegal downloading / file sharing

The Copyright Act 1968 (Cth) protects materials such as films, music, books and computer programs. You may be breaking the law if you download, copy, share or distribute this material, unless you are allowed to do so by the Copyright Act or you have the copyright owner’s permission. Please do not use our services to do any of these things, because if you do, we might have to cancel your service and the copyright owner could take legal action against you.

If you do any of these things on a repeat basis, we have implemented a policy for dealing with infringers that may, in appropriate circumstances, result in us terminating a repeat infringer’s email or other account.

Designated Copyright Representative

Division 2AA of Part V of the Copyright Act 1968 (Cth) and Part 3A of the Copyright Regulations 1969 (Cth) establish a scheme (“Safe Harbour Scheme”) that limits the remedies available against carriage service providers for infringements of copyright that relate to the carrying out of certain online activities by carriage service providers.

Our designated representative for receiving notifications and notices under the Safe Harbour Scheme, in relation to all of the activities that we undertake as a carriage service provider is:


Designated Copyright Representative

Active Utilities Pty Ltd

Contact Details

Email address:

Postal address: 40 English Street, Essendon Fields Victoria Australia 3041

Fax Number: 1300 587 624


Third party products promoted or advertised

We do not endorse any third party products that may be advertised or promoted on this website and we are not liable to you in any way in relation to those products.

This website is provided “as is”

Subject to non-excludable rights under consumer protection laws, we exclude all warranties, terms and conditions, express or implied, relating to this website and to your use of this website.

In particular, we do not claim that the material on this website is accurate or error free, that it will be error free in the future, or that it will operate in an uninterrupted manner.

Limitation on Liability

Subject to non-excludable rights under consumer protection laws, we exclude all liability to you in relation to this website, your use of this website or the actions of any other person accessing or using this website.

We will accept that liability if it cannot be excluded under any legislation. If that liability cannot be excluded but can be limited under any legislation, we limit our liability to resupplying, repairing or replacing the relevant goods or services (or payment of the cost of resupply, repair or replacement) where it is fair and reasonable to do so.

However, we are not liable for any loss if it is caused by you, or if it is because you did not take reasonable steps to avoid or minimise your loss.


Headings in these terms of use

The headings in these terms of use do not form part of these terms of use or affect its interpretation.

Relationship between you and us

These terms of use do not create a partnership, joint venture, agency or employer-employee relationship between us and you.


You may not assign or otherwise deal with these terms of use without our prior written consent. We may assign, novate or otherwise deal with these terms of use as we deem appropriate.

Inconsistent terms

If there is an inconsistency between these terms of use and any other terms displayed on individual pages of this website (“other terms”), the other terms will govern to the extent of the inconsistency.


If anything in these terms of use is unenforceable, illegal or void then it is severed and the rest of these terms of use remain in force.

No waiver for breaches

If we do not act in relation to a breach of the applicable terms by you, we do not waive any rights to act in relation to that breach or any later breach by you. If you do not act in relation to a breach of the applicable terms by us, you do not waive any rights to act in relation to that breach or any later breach us.

Governing law

These terms of use are governed by the law in force in the State of Victoria, Australia.

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